Question 1

What are the different markets in which
        Zoho Desk and
        SupportSystem compete against each other?

Accepted Answer

Zoho Desk and
        SupportSystem compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and SupportSystem compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Zoho Desk has a
        7.26%
        market share in comparison to
        SupportSystem’s
        0.91%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        SupportSystem holds the
        20th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        SupportSystem in the
        Helpdesk Tools segment?

Accepted Answer

Zoho Desk has
        5,179 customers and
        SupportSystem has
        648 customers in the
        Helpdesk Tools
        segment. Zoho Desk has
        4531 more customers than
        SupportSystem in this category.

Question 4

What are the countries in which
        Zoho Desk and
        SupportSystem has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
SupportSystem has more customers in United States, United Kingdom and Canada.

Zoho Desk Vs SupportSystem : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and SupportSystem

Comparing the market share of Zoho Desk and SupportSystem

Compare Zoho Desk vs SupportSystem customers by geography

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