Question 1

What are the different markets in which
        Helpshift and
        Snappy Helpdesk compete against each other?

Accepted Answer

Helpshift and
        Snappy Helpdesk compete against each other in
        the Contact Center, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat, Self Service Support.

Question 2

How does the market share of
        Helpshift
        and Snappy Helpdesk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Helpshift has a
        1.51%
        market share in comparison to
        Snappy Helpdesk’s
        0.03%.
        Since it has a better market share coverage,
        Helpshift holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Snappy Helpdesk holds the
        69th spot.

Question 3

How many customers are acquired by
        Helpshift and
        Snappy Helpdesk in the
        Helpdesk Tools segment?

Accepted Answer

Helpshift has
        1,103 customers and
        Snappy Helpdesk has
        19 customers in the
        Helpdesk Tools
        segment. Helpshift has
        1084 more customers than
        Snappy Helpdesk in this category.

Question 4

What are the countries in which
        Helpshift and
        Snappy Helpdesk has more customers?

Accepted Answer

Helpshift has more customers in United States, India and Netherlands.
Snappy Helpdesk has more customers in United States, United Kingdom and Netherlands.

Helpshift Vs Snappy Helpdesk : In-Depth Comparison

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Comparing the customer bases of Helpshift and Snappy Helpdesk

Comparing the market share of Helpshift and Snappy Helpdesk

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