Question 1

What are the different markets in which
        Zoho Desk and
        HelpSpot compete against each other?

Accepted Answer

Zoho Desk and
        HelpSpot compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and HelpSpot compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Zoho Desk has a
        6.58%
        market share in comparison to
        HelpSpot’s
        0.09%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        HelpSpot holds the
        43rd spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        HelpSpot in the
        Helpdesk Tools segment?

Accepted Answer

Zoho Desk has
        6,186 customers and
        HelpSpot has
        84 customers in the
        Helpdesk Tools
        segment. Zoho Desk has
        6102 more customers than
        HelpSpot in this category.

Question 4

What are the countries in which
        Zoho Desk and
        HelpSpot has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
HelpSpot has more customers in United States, Canada and United Kingdom.

Zoho Desk Vs HelpSpot : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and HelpSpot

Comparing the market share of Zoho Desk and HelpSpot

Compare Zoho Desk vs HelpSpot customers by geography

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