Question 1

What are the different markets in which
        Help Scout and
        HelpSpot compete against each other?

Accepted Answer

Help Scout and
        HelpSpot compete against each other in
        the Help Desk And Ticketing, Helpdesk Tools, Self Service Support.

Question 2

How does the market share of
        Help Scout
        and HelpSpot compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.07%
        market share in comparison to
        HelpSpot’s
        0.09%.
        Since it has a better market share coverage,
        Help Scout holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        HelpSpot holds the
        44th spot.

Question 3

How many customers are acquired by
        Help Scout and
        HelpSpot in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        9,411 customers and
        HelpSpot has
        82 customers in the
        Helpdesk Tools
        segment. Help Scout has
        9329 more customers than
        HelpSpot in this category.

Question 4

What are the countries in which
        Help Scout and
        HelpSpot has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
HelpSpot has more customers in United States, Canada and United Kingdom.

Help Scout Vs HelpSpot : In-Depth Comparison

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Comparing the customer bases of Help Scout and HelpSpot

Comparing the market share of Help Scout and HelpSpot

Compare Help Scout vs HelpSpot customers by geography

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