Question 1

What are the different markets in which
        Kayako and
        Helpshift compete against each other?

Accepted Answer

Kayako and
        Helpshift compete against each other in
        the Helpdesk Tools, Instant Messaging And Chat, Contact Center, Customer Experience.

Question 2

How does the market share of
        Kayako
        and Helpshift compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.67%
        market share in comparison to
        Helpshift’s
        1.50%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Helpshift holds the
        15th spot.

Question 3

How many customers are acquired by
        Kayako and
        Helpshift in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,219 customers and
        Helpshift has
        1,093 customers in the
        Helpdesk Tools
        segment. Kayako has
        126 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        Kayako and
        Helpshift has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
Helpshift has more customers in United States, India and United Kingdom.

Kayako Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of Kayako and Helpshift

Comparing the market share of Kayako and Helpshift

Compare Kayako vs Helpshift customers by geography

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