Question 1

What are the different markets in which
        Helpshift and
        Free Help Desk compete against each other?

Accepted Answer

Helpshift and
        Free Help Desk compete against each other in
        the Contact Center, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Helpshift
        and Free Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Helpshift has a
        1.09%
        market share in comparison to
        Free Help Desk’s
        0.00%.
        Since it has a better market share coverage,
        Helpshift holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Free Help Desk holds the
        107th spot.

Question 3

How many customers are acquired by
        Helpshift and
        Free Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

Helpshift has
        1,025 customers and
        Free Help Desk has
        3 customers in the
        Helpdesk Tools
        segment. Helpshift has
        1022 more customers than
        Free Help Desk in this category.

Question 4

What are the countries in which
        Helpshift and
        Free Help Desk has more customers?

Accepted Answer

Helpshift has more customers in United States, United Kingdom and Canada.
Free Help Desk has more customers in India, Australia and United States.

Helpshift Vs Free Help Desk : In-Depth Comparison

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Comparing the customer bases of Helpshift and Free Help Desk

Comparing the market share of Helpshift and Free Help Desk

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