Question 1

What are the different markets in which
        Zoho Desk and
        Free Help Desk compete against each other?

Accepted Answer

Zoho Desk and
        Free Help Desk compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and Free Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Zoho Desk has a
        6.62%
        market share in comparison to
        Free Help Desk’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Free Help Desk holds the
        108th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Free Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

Zoho Desk has
        6,232 customers and
        Free Help Desk has
        3 customers in the
        Helpdesk Tools
        segment. Zoho Desk has
        6229 more customers than
        Free Help Desk in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Free Help Desk has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Canada.
Free Help Desk has more customers in United States, Australia and India.

Zoho Desk Vs Free Help Desk : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Free Help Desk

Comparing the market share of Zoho Desk and Free Help Desk

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