Question 1

What are the different markets in which
        Zoho CRM and
        Oracle CX compete against each other?

Accepted Answer

Zoho CRM and
        Oracle CX compete against each other in
        the Customer Experience, Contact Management, Customer Engagement, Lead Management, Personalization Behavioral Targeting.

Question 2

How does the market share of
        Zoho CRM
        and Oracle CX compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.11%
        market share in comparison to
        Oracle CX’s
        0.08%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Oracle CX holds the
        60th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Oracle CX in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        19,586 customers and
        Oracle CX has
        790 customers in the
        Customer Experience
        segment. Zoho CRM has
        18796 more customers than
        Oracle CX in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Oracle CX has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Oracle CX has more customers in United States, Brazil and United Kingdom.

Zoho CRM Vs Oracle CX : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Oracle CX

Comparing the market share of Zoho CRM and Oracle CX

Compare Zoho CRM vs Oracle CX customers by geography

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