Question 1

What are the different markets in which
        Zendesk and
        Oracle CX compete against each other?

Accepted Answer

Zendesk and
        Oracle CX compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Oracle CX compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        Oracle CX’s
        0.08%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Oracle CX holds the
        60th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Oracle CX in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Oracle CX has
        790 customers in the
        Customer Experience
        segment. Zendesk has
        163917 more customers than
        Oracle CX in this category.

Question 4

What are the countries in which
        Zendesk and
        Oracle CX has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Oracle CX has more customers in United States, Brazil and United Kingdom.

Zendesk Vs Oracle CX : In-Depth Comparison

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Comparing the customer bases of Zendesk and Oracle CX

Comparing the market share of Zendesk and Oracle CX

Compare Zendesk vs Oracle CX customers by geography

Customer Movements for this month

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