Question 1

What are the different markets in which
        Zoho CRM and
        LiveAgent compete against each other?

Accepted Answer

Zoho CRM and
        LiveAgent compete against each other in
        the Customer Experience, Personalization Behavioral Targeting, Sales Management, Contact Center, Contact Management.

Question 2

How does the market share of
        Zoho CRM
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        1.98%
        market share in comparison to
        LiveAgent’s
        0.52%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        26th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        24,428 customers and
        LiveAgent has
        6,465 customers in the
        Customer Experience
        segment. Zoho CRM has
        17963 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Zoho CRM and
        LiveAgent has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
LiveAgent has more customers in United States, United Kingdom and Canada.

Zoho CRM Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and LiveAgent

Comparing the market share of Zoho CRM and LiveAgent

Compare Zoho CRM vs LiveAgent customers by geography

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