Question 1

What are the different markets in which
        Zendesk and
        LiveAgent compete against each other?

Accepted Answer

Zendesk and
        LiveAgent compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management, Helpdesk Tools.

Question 2

How does the market share of
        Zendesk
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        LiveAgent’s
        0.72%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        Zendesk and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        LiveAgent has
        6,663 customers in the
        Customer Experience
        segment. Zendesk has
        158044 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Zendesk and
        LiveAgent has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
LiveAgent has more customers in United States, United Kingdom and Canada.

Zendesk Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Zendesk and LiveAgent

Comparing the market share of Zendesk and LiveAgent

Compare Zendesk vs LiveAgent customers by geography

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