Question 1

What are the different markets in which
        Trustpilot and
        LiveAgent compete against each other?

Accepted Answer

Trustpilot and
        LiveAgent compete against each other in
        the Customer Experience, Contact Center, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Trustpilot
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Trustpilot has a
        13.35%
        market share in comparison to
        LiveAgent’s
        0.72%.
        Since it has a better market share coverage,
        Trustpilot holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        Trustpilot and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Trustpilot has
        124,208 customers and
        LiveAgent has
        6,663 customers in the
        Customer Experience
        segment. Trustpilot has
        117545 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Trustpilot and
        LiveAgent has more customers?

Accepted Answer

Trustpilot has more customers in United Kingdom, United States and Netherlands.
LiveAgent has more customers in United States, United Kingdom and Canada.

Trustpilot Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Trustpilot and LiveAgent

Comparing the market share of Trustpilot and LiveAgent

Compare Trustpilot vs LiveAgent customers by geography

Customer Movements for this month

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