Question 1

What are the different markets in which
        Smile.io and
        LiveAgent compete against each other?

Accepted Answer

Smile.io and
        LiveAgent compete against each other in
        the Customer Experience, Contact Center, Customer Loyalty, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Smile.io
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smile.io has a
        2.28%
        market share in comparison to
        LiveAgent’s
        0.80%.
        Since it has a better market share coverage,
        Smile.io holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        Smile.io and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Smile.io has
        21,593 customers and
        LiveAgent has
        7,556 customers in the
        Customer Experience
        segment. Smile.io has
        14037 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Smile.io and
        LiveAgent has more customers?

Accepted Answer

Smile.io has more customers in United States, United Kingdom and Canada.
LiveAgent has more customers in United States, United Kingdom and Australia.

Smile.io Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Smile.io and LiveAgent

Comparing the market share of Smile.io and LiveAgent

Compare Smile.io vs LiveAgent customers by geography

Customer Movements for this month

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