Question 1

What are the different markets in which
        Smile.io and
        KANA Express compete against each other?

Accepted Answer

Smile.io and
        KANA Express compete against each other in
        the Customer Experience, Customer Loyalty, Email Management, Knowledge Management.

Question 2

How does the market share of
        Smile.io
        and KANA Express compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smile.io has a
        1.79%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        Smile.io holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        KANA Express holds the
        216th spot.

Question 3

How many customers are acquired by
        Smile.io and
        KANA Express in the
        Customer Experience segment?

Accepted Answer

Smile.io has
        16,685 customers and
        KANA Express has
        5 customers in the
        Customer Experience
        segment. Smile.io has
        16680 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        Smile.io and
        KANA Express has more customers?

Accepted Answer

Smile.io has more customers in United States, United Kingdom and Canada.
KANA Express has more customers in United States, United Kingdom and Netherlands.

Smile.io Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of Smile.io and KANA Express

Comparing the market share of Smile.io and KANA Express

Compare Smile.io vs KANA Express customers by geography

Customer Movements for this month

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