Question 1

What are the different markets in which
        Zendesk and
        KANA Express compete against each other?

Accepted Answer

Zendesk and
        KANA Express compete against each other in
        the Customer Experience, Knowledge Management, Contact Center, Email Management, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and KANA Express compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        KANA Express holds the
        228th spot.

Question 3

How many customers are acquired by
        Zendesk and
        KANA Express in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        KANA Express has
        6 customers in the
        Customer Experience
        segment. Zendesk has
        171498 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        Zendesk and
        KANA Express has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
KANA Express has more customers in United States, India and Netherlands.

Zendesk Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of Zendesk and KANA Express

Comparing the market share of Zendesk and KANA Express

Compare Zendesk vs KANA Express customers by geography

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