Question 1

What are the different markets in which
        Freshworks and
        KANA Express compete against each other?

Accepted Answer

Freshworks and
        KANA Express compete against each other in
        the Customer Experience, Knowledge Management, Contact Center, Customer Support Services, Email Management.

Question 2

How does the market share of
        Freshworks
        and KANA Express compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        KANA Express holds the
        216th spot.

Question 3

How many customers are acquired by
        Freshworks and
        KANA Express in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,684 customers and
        KANA Express has
        5 customers in the
        Customer Experience
        segment. Freshworks has
        33679 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        Freshworks and
        KANA Express has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
KANA Express has more customers in United States, United Kingdom and Netherlands.

Freshworks Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of Freshworks and KANA Express

Comparing the market share of Freshworks and KANA Express

Compare Freshworks vs KANA Express customers by geography

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