Question 1

What are the different markets in which
        Intercom and
        Zoho CRM compete against each other?

Accepted Answer

Intercom and
        Zoho CRM compete against each other in
        the Customer Engagement, Customer Experience, Sales Management, Communication, Contact Management.

Question 2

How does the market share of
        Intercom
        and Zoho CRM compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Intercom has a
        14.50%
        market share in comparison to
        Zoho CRM’s
        2.11%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho CRM holds the
        12th spot.

Question 3

How many customers are acquired by
        Intercom and
        Zoho CRM in the
        Customer Experience segment?

Accepted Answer

Intercom has
        134,900 customers and
        Zoho CRM has
        19,586 customers in the
        Customer Experience
        segment. Intercom has
        115314 more customers than
        Zoho CRM in this category.

Question 4

What are the countries in which
        Intercom and
        Zoho CRM has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Zoho CRM has more customers in United States, India and United Kingdom.

Intercom Vs Zoho CRM : In-Depth Comparison

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Comparing the customer bases of Intercom and Zoho CRM

Comparing the market share of Intercom and Zoho CRM

Compare Intercom vs Zoho CRM customers by geography

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