Question 1

What are the different markets in which
        Intercom and
        Smile.io compete against each other?

Accepted Answer

Intercom and
        Smile.io compete against each other in
        the Customer Experience, Communication, Customer Engagement, Customer Loyalty, Instant Messaging And Chat.

Question 2

How does the market share of
        Intercom
        and Smile.io compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Intercom has a
        14.50%
        market share in comparison to
        Smile.io’s
        1.79%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Smile.io holds the
        15th spot.

Question 3

How many customers are acquired by
        Intercom and
        Smile.io in the
        Customer Experience segment?

Accepted Answer

Intercom has
        134,900 customers and
        Smile.io has
        16,685 customers in the
        Customer Experience
        segment. Intercom has
        118215 more customers than
        Smile.io in this category.

Question 4

What are the countries in which
        Intercom and
        Smile.io has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Smile.io has more customers in United States, United Kingdom and Canada.

Intercom Vs Smile.io : In-Depth Comparison

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Comparing the customer bases of Intercom and Smile.io

Comparing the market share of Intercom and Smile.io

Compare Intercom vs Smile.io customers by geography

Customer Movements for this month

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