Not sure if Freshworks, or Oracle Service Cloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Freshworks and Oracle Service Cloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Freshworks vs Oracle Service Cloud customers by industry, by geography and by buying patterns.
Freshworks competes with other products in the Contact Center, Customer Experience, Knowledge Management, Project Collaboration categories. It has a 3.65% market share in the Customer Experience category, and Freshworks has 33,958 customers in 10 countries.
Oracle Service Cloud competes with other products in the Project Collaboration, Communication, Sales Force Automation categories. It has a 0.07% market share in the Customer Experience category, and Oracle Service Cloud has 678 customers in 10 countries.
Categories where Freshworks and Oracle Service Cloud compete
Freshworks
Comparing the customer bases of Freshworks and Oracle Service Cloud, we can see that Freshworks has 33,958 customer(s), while Oracle Service Cloud has 678 customer(s). In the Customer Experience category, with 33,958 customer(s) Freshworks stands at 6th place by ranking, while Oracle Service Cloud with 678 customer(s), is at the 63rd place.
Freshworks
6th
33,958 Customer
Oracle Service Cloud
63rd
678 Customer
Freshworks has a 3.65% market share in the Customer Experience category, while Oracle Service Cloud has a 0.07% market share in the same space.
Comparing Freshworks and Oracle Service Cloud customers based on their geographic location, we can see that Freshworks has more customers in United States, United Kingdom and India, while Oracle Service Cloud has more customers in United States.
Freshworks
Oracle Service Cloud
Gain actionable insights about the buying patterns of Freshworks vs Oracle Service Cloud’s target audience.
Freshworks
New
224 Customer
Lost
228 Customer
Oracle Service Cloud
New
0 Customer
Lost
17 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Freshworks and Oracle Service Cloud compete against each other?
Freshworks and Oracle Service Cloud compete against each other in the Contact Center, Customer Experience, Communication, Customer Support Services, Knowledge Management.
How does the market share of Freshworks and Oracle Service Cloud compare in the Customer Experience market?
In the Customer Experience market, Freshworks has a 3.65% market share in comparison to Oracle Service Cloud’s 0.07%. Since it has a better market share coverage, Freshworks holds the 6th spot in 6sense's Market Share Ranking Index for the Customer Experience category, while Oracle Service Cloud holds the 63rd spot.
How many customers are acquired by Freshworks and Oracle Service Cloud in the Customer Experience segment?
Freshworks has 33,958 customers and Oracle Service Cloud has 678 customers in the Customer Experience segment. Freshworks has 33280 more customers than Oracle Service Cloud in this category.
What are the countries in which Freshworks and Oracle Service Cloud has more customers?
Freshworks has more customers in
United States, United Kingdom and India.
Oracle Service Cloud
has more customers in United States, United Kingdom and Australia.
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Freshworks vs Oracle Service Cloud: Customer Experience Comparison
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