Question 1

What are the different markets in which
        Freshworks and
        Backbase compete against each other?

Accepted Answer

Freshworks and
        Backbase compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Backbase compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        Backbase’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Backbase holds the
        138th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Backbase in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,958 customers and
        Backbase has
        50 customers in the
        Customer Experience
        segment. Freshworks has
        33908 more customers than
        Backbase in this category.

Question 4

What are the countries in which
        Freshworks and
        Backbase has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Backbase has more customers in United States, India and Canada.

Freshworks Vs Backbase : In-Depth Comparison

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Comparing the customer bases of Freshworks and Backbase

Comparing the market share of Freshworks and Backbase

Compare Freshworks vs Backbase customers by geography

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