Question 1

What are the different markets in which
        Freshworks and
        DecibelInsight compete against each other?

Accepted Answer

Freshworks and
        DecibelInsight compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Heatmaps, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and DecibelInsight compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        2.95%
        market share in comparison to
        DecibelInsight’s
        0.09%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        DecibelInsight holds the
        51st spot.

Question 3

How many customers are acquired by
        Freshworks and
        DecibelInsight in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        35,701 customers and
        DecibelInsight has
        1,096 customers in the
        Customer Experience
        segment. Freshworks has
        34605 more customers than
        DecibelInsight in this category.

Question 4

What are the countries in which
        Freshworks and
        DecibelInsight has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
DecibelInsight has more customers in United States, United Kingdom and Canada.

Freshworks Vs DecibelInsight : In-Depth Comparison

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Comparing the customer bases of Freshworks and DecibelInsight

Comparing the market share of Freshworks and DecibelInsight

Compare Freshworks vs DecibelInsight customers by geography

Customer Movements for this month

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