Question 1

What are the different markets in which
        LiveChat and
        Sumo compete against each other?

Accepted Answer

LiveChat and
        Sumo compete against each other in
        the Customer Engagement, Customer Satisfaction Ratings, Instant Messaging And Chat, Live Chat, Marketing Analytics.

Question 2

How does the market share of
        LiveChat
        and Sumo compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        LiveChat has a
        3.52%
        market share in comparison to
        Sumo’s
        1.47%.
        Since it has a better market share coverage,
        LiveChat holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Sumo holds the
        10th spot.

Question 3

How many customers are acquired by
        LiveChat and
        Sumo in the
        Customer Engagement segment?

Accepted Answer

LiveChat has
        33,065 customers and
        Sumo has
        13,840 customers in the
        Customer Engagement
        segment. LiveChat has
        19225 more customers than
        Sumo in this category.

Question 4

What are the countries in which
        LiveChat and
        Sumo has more customers?

Accepted Answer

LiveChat has more customers in United States, United Kingdom and Australia.
Sumo has more customers in United States, United Kingdom and Australia.

LiveChat Vs Sumo : In-Depth Comparison

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Comparing the customer bases of LiveChat and Sumo

Comparing the market share of LiveChat and Sumo

Compare LiveChat vs Sumo customers by geography

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