Question 1

What are the different markets in which
        Intercom and
        Sumo compete against each other?

Accepted Answer

Intercom and
        Sumo compete against each other in
        the Customer Engagement, Communication, Customer Experience, Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        Intercom
        and Sumo compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Intercom has a
        14.32%
        market share in comparison to
        Sumo’s
        1.49%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Sumo holds the
        10th spot.

Question 3

How many customers are acquired by
        Intercom and
        Sumo in the
        Customer Engagement segment?

Accepted Answer

Intercom has
        134,900 customers and
        Sumo has
        14,007 customers in the
        Customer Engagement
        segment. Intercom has
        120893 more customers than
        Sumo in this category.

Question 4

What are the countries in which
        Intercom and
        Sumo has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Sumo has more customers in United States, United Kingdom and Australia.

Intercom Vs Sumo : In-Depth Comparison

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Comparing the customer bases of Intercom and Sumo

Comparing the market share of Intercom and Sumo

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