Question 1

What are the different markets in which
        LiveChat and
        Zoho CRM compete against each other?

Accepted Answer

LiveChat and
        Zoho CRM compete against each other in
        the Customer Engagement, Contact Management, Customer Experience, Customer Satisfaction Ratings, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveChat
        and Zoho CRM compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        LiveChat has a
        3.52%
        market share in comparison to
        Zoho CRM’s
        2.09%.
        Since it has a better market share coverage,
        LiveChat holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Zoho CRM holds the
        6th spot.

Question 3

How many customers are acquired by
        LiveChat and
        Zoho CRM in the
        Customer Engagement segment?

Accepted Answer

LiveChat has
        33,065 customers and
        Zoho CRM has
        19,681 customers in the
        Customer Engagement
        segment. LiveChat has
        13384 more customers than
        Zoho CRM in this category.

Question 4

What are the countries in which
        LiveChat and
        Zoho CRM has more customers?

Accepted Answer

LiveChat has more customers in United States, United Kingdom and Australia.
Zoho CRM has more customers in United States, India and United Kingdom.

LiveChat Vs Zoho CRM : In-Depth Comparison

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Comparing the customer bases of LiveChat and Zoho CRM

Comparing the market share of LiveChat and Zoho CRM

Compare LiveChat vs Zoho CRM customers by geography

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