Question 1

What are the different markets in which
        Intercom and
        LiveChat compete against each other?

Accepted Answer

Intercom and
        LiveChat compete against each other in
        the Customer Engagement, Instant Messaging And Chat, Live Chat, Communication, Customer Experience.

Question 2

How does the market share of
        Intercom
        and LiveChat compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Intercom has a
        14.32%
        market share in comparison to
        LiveChat’s
        3.54%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        LiveChat holds the
        3rd spot.

Question 3

How many customers are acquired by
        Intercom and
        LiveChat in the
        Customer Engagement segment?

Accepted Answer

Intercom has
        134,900 customers and
        LiveChat has
        33,313 customers in the
        Customer Engagement
        segment. Intercom has
        101587 more customers than
        LiveChat in this category.

Question 4

What are the countries in which
        Intercom and
        LiveChat has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
LiveChat has more customers in United States, United Kingdom and Australia.

Intercom Vs LiveChat : In-Depth Comparison

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Comparing the customer bases of Intercom and LiveChat

Comparing the market share of Intercom and LiveChat

Compare Intercom vs LiveChat customers by geography

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