Question 1

What are the different markets in which
        Freshworks and
        VanillaSoft compete against each other?

Accepted Answer

Freshworks and
        VanillaSoft compete against each other in
        the Contact Center, Auto Dialer, Customer Experience, Customer Support Services, Inside Sales.

Question 2

How does the market share of
        Freshworks
        and VanillaSoft compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.66%
        market share in comparison to
        VanillaSoft’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        VanillaSoft holds the
        63rd spot.

Question 3

How many customers are acquired by
        Freshworks and
        VanillaSoft in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,684 customers and
        VanillaSoft has
        73 customers in the
        Contact Center
        segment. Freshworks has
        33611 more customers than
        VanillaSoft in this category.

Question 4

What are the countries in which
        Freshworks and
        VanillaSoft has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
VanillaSoft has more customers in United States, United Kingdom and Australia.

Freshworks Vs VanillaSoft : In-Depth Comparison

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Comparing the customer bases of Freshworks and VanillaSoft

Comparing the market share of Freshworks and VanillaSoft

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