Question 1

What are the different markets in which
        Zendesk and
        VanillaSoft compete against each other?

Accepted Answer

Zendesk and
        VanillaSoft compete against each other in
        the Contact Center, Auto Dialer, Customer Experience, Inside Sales, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and VanillaSoft compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.13%
        market share in comparison to
        VanillaSoft’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        VanillaSoft holds the
        63rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        VanillaSoft in the
        Contact Center segment?

Accepted Answer

Zendesk has
        166,487 customers and
        VanillaSoft has
        73 customers in the
        Contact Center
        segment. Zendesk has
        166414 more customers than
        VanillaSoft in this category.

Question 4

What are the countries in which
        Zendesk and
        VanillaSoft has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
VanillaSoft has more customers in United States, United Kingdom and Australia.

Zendesk Vs VanillaSoft : In-Depth Comparison

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Comparing the customer bases of Zendesk and VanillaSoft

Comparing the market share of Zendesk and VanillaSoft

Compare Zendesk vs VanillaSoft customers by geography

Customer Movements for this month

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