Question 1

What are the different markets in which
        Genesys PureCloud and
        Sitel compete against each other?

Accepted Answer

Genesys PureCloud and
        Sitel compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Sitel compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.24%
        market share in comparison to
        Sitel’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Sitel holds the
        78th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Sitel in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        3,060 customers and
        Sitel has
        44 customers in the
        Contact Center
        segment. Genesys PureCloud has
        3016 more customers than
        Sitel in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Sitel has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Sitel has more customers in United States, Canada and United Kingdom.

Genesys PureCloud Vs Sitel : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Sitel

Comparing the market share of Genesys PureCloud and Sitel

Compare Genesys PureCloud vs Sitel customers by geography

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