Question 1

What are the different markets in which
        Bitrix24 and
        Zoho Desk compete against each other?

Accepted Answer

Bitrix24 and
        Zoho Desk compete against each other in
        the Contact Center, Instant Messaging And Chat, Knowledge Management, Business Phone Systems, Communication.

Question 2

How does the market share of
        Bitrix24
        and Zoho Desk compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Bitrix24 has a
        0.53%
        market share in comparison to
        Zoho Desk’s
        0.33%.
        Since it has a better market share coverage,
        Bitrix24 holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Zoho Desk holds the
        9th spot.

Question 3

How many customers are acquired by
        Bitrix24 and
        Zoho Desk in the
        Contact Center segment?

Accepted Answer

Bitrix24 has
        8,353 customers and
        Zoho Desk has
        5,179 customers in the
        Contact Center
        segment. Bitrix24 has
        3174 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Bitrix24 and
        Zoho Desk has more customers?

Accepted Answer

Bitrix24 has more customers in Brazil, United States and Ukraine.
Zoho Desk has more customers in United States, India and Australia.

Bitrix24 Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Bitrix24 and Zoho Desk

Comparing the market share of Bitrix24 and Zoho Desk

Compare Bitrix24 vs Zoho Desk customers by geography

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