Question 1

What are the different markets in which
        Amazon Connect and
        NICE CXone compete against each other?

Accepted Answer

Amazon Connect and
        NICE CXone compete against each other in
        the Cloud Contact Center Software, Customer Experience.

Question 2

How does the market share of
        Amazon Connect
        and NICE CXone compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Amazon Connect has a
        8.60%
        market share in comparison to
        NICE CXone’s
        1.86%.
        Since it has a better market share coverage,
        Amazon Connect holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        NICE CXone holds the
        9th spot.

Question 3

How many customers are acquired by
        Amazon Connect and
        NICE CXone in the
        Cloud Contact Center Software segment?

Accepted Answer

Amazon Connect has
        2,095 customers and
        NICE CXone has
        453 customers in the
        Cloud Contact Center Software
        segment. Amazon Connect has
        1642 more customers than
        NICE CXone in this category.

Question 4

What are the countries in which
        Amazon Connect and
        NICE CXone has more customers?

Accepted Answer

Amazon Connect has more customers in United States, United Kingdom and Canada.
NICE CXone has more customers in United States, United Kingdom and Australia.

Amazon Connect Vs NICE CXone : In-Depth Comparison

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Comparing the customer bases of Amazon Connect and NICE CXone

Comparing the market share of Amazon Connect and NICE CXone

Compare Amazon Connect vs NICE CXone customers by geography

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