Question 1

What are the different markets in which
        Smartsupp and
        Salesforce Live Agent compete against each other?

Accepted Answer

Smartsupp and
        Salesforce Live Agent compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Smartsupp
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Smartsupp has a
        2.35%
        market share in comparison to
        Salesforce Live Agent’s
        0.93%.
        Since it has a better market share coverage,
        Smartsupp holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        18th spot.

Question 3

How many customers are acquired by
        Smartsupp and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

Smartsupp has
        17,994 customers and
        Salesforce Live Agent has
        7,110 customers in the
        Live Chat
        segment. Smartsupp has
        10884 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        Smartsupp and
        Salesforce Live Agent has more customers?

Accepted Answer

Smartsupp has more customers in Czech Republic, Poland and France.
Salesforce Live Agent has more customers in United States, United Kingdom and Canada.

Smartsupp Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of Smartsupp and Salesforce Live Agent

Comparing the market share of Smartsupp and Salesforce Live Agent

Compare Smartsupp vs Salesforce Live Agent customers by geography

Customer Movements for this month

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