Question 1

What are the different markets in which
        Intercom and
        Smartsupp compete against each other?

Accepted Answer

Intercom and
        Smartsupp compete against each other in
        the Live Chat, Communication, Customer Engagement, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Intercom
        and Smartsupp compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Intercom has a
        18.94%
        market share in comparison to
        Smartsupp’s
        2.44%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Smartsupp holds the
        8th spot.

Question 3

How many customers are acquired by
        Intercom and
        Smartsupp in the
        Live Chat segment?

Accepted Answer

Intercom has
        151,307 customers and
        Smartsupp has
        19,475 customers in the
        Live Chat
        segment. Intercom has
        131832 more customers than
        Smartsupp in this category.

Question 4

What are the countries in which
        Intercom and
        Smartsupp has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Smartsupp has more customers in Czech Republic, Poland and Italy.

Intercom Vs Smartsupp : In-Depth Comparison

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Comparing the customer bases of Intercom and Smartsupp

Comparing the market share of Intercom and Smartsupp

Compare Intercom vs Smartsupp customers by geography

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