Question 1

What are the different markets in which
        Salesforce Live Agent and
        123 Live Help compete against each other?

Accepted Answer

Salesforce Live Agent and
        123 Live Help compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and 123 Live Help compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.91%
        market share in comparison to
        123 Live Help’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        123 Live Help holds the
        208th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        123 Live Help in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,628 customers and
        123 Live Help has
        5 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7623 more customers than
        123 Live Help in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        123 Live Help has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
123 Live Help has more customers in United States, Belgium and Jordan.

Salesforce Live Agent Vs 123 Live Help : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and 123 Live Help

Comparing the market share of Salesforce Live Agent and 123 Live Help

Compare Salesforce Live Agent vs 123 Live Help customers by geography

Customer Movements for this month

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