Question 1

What are the different markets in which
        Salesforce Live Agent and
        ICE Chat compete against each other?

Accepted Answer

Salesforce Live Agent and
        ICE Chat compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and ICE Chat compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.91%
        market share in comparison to
        ICE Chat’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        ICE Chat holds the
        137th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        ICE Chat in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,628 customers and
        ICE Chat has
        28 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7600 more customers than
        ICE Chat in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        ICE Chat has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
ICE Chat has more customers in United States, United Kingdom and Canada.

Salesforce Live Agent Vs ICE Chat : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and ICE Chat

Comparing the market share of Salesforce Live Agent and ICE Chat

Compare Salesforce Live Agent vs ICE Chat customers by geography

Customer Movements for this month

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