Question 1

What are the different markets in which
        Freshchat and
        Salesforce Live Agent compete against each other?

Accepted Answer

Freshchat and
        Salesforce Live Agent compete against each other in
        the Live Chat, Instant Messaging And Chat.

Question 2

How does the market share of
        Freshchat
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Freshchat has a
        1.67%
        market share in comparison to
        Salesforce Live Agent’s
        1.64%.
        Since it has a better market share coverage,
        Freshchat holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        15th spot.

Question 3

How many customers are acquired by
        Freshchat and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

Freshchat has
        11,054 customers and
        Salesforce Live Agent has
        10,904 customers in the
        Live Chat
        segment. Freshchat has
        150 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        Freshchat and
        Salesforce Live Agent has more customers?

Accepted Answer

Freshchat has more customers in United States, United Kingdom and India.
Salesforce Live Agent has more customers in United States, United Kingdom and Australia.

Freshchat Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of Freshchat and Salesforce Live Agent

Comparing the market share of Freshchat and Salesforce Live Agent

Compare Freshchat vs Salesforce Live Agent customers by geography

Customer Movements for this month

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