Question 1

What are the different markets in which
        Zendesk and
        PhoneBurner compete against each other?

Accepted Answer

Zendesk and
        PhoneBurner compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Applicant Tracking, Appointments And Scheduling, Auto Dialer.

Question 2

How does the market share of
        Zendesk
        and PhoneBurner compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        87.64%
        market share in comparison to
        PhoneBurner’s
        0.05%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        PhoneBurner holds the
        14th spot.

Question 3

How many customers are acquired by
        Zendesk and
        PhoneBurner in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        177,977 customers and
        PhoneBurner has
        102 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        177875 more customers than
        PhoneBurner in this category.

Question 4

What are the countries in which
        Zendesk and
        PhoneBurner has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
PhoneBurner has more customers in United States, Canada and Malta.

Zendesk Vs PhoneBurner : In-Depth Comparison

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Comparing the customer bases of Zendesk and PhoneBurner

Comparing the market share of Zendesk and PhoneBurner

Compare Zendesk vs PhoneBurner customers by geography

Customer Movements for this month

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