Question 1

What are the different markets in which
        Zendesk and
        FluentStream compete against each other?

Accepted Answer

Zendesk and
        FluentStream compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Call Accounting, Call Recording, Call Tracking.

Question 2

How does the market share of
        Zendesk
        and FluentStream compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        84.44%
        market share in comparison to
        FluentStream’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        FluentStream holds the
        21st spot.

Question 3

How many customers are acquired by
        Zendesk and
        FluentStream in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        183,388 customers and
        FluentStream has
        40 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        183348 more customers than
        FluentStream in this category.

Question 4

What are the countries in which
        Zendesk and
        FluentStream has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
FluentStream has more customers in United States, Spain and Poland.

Zendesk Vs FluentStream : In-Depth Comparison

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Comparing the customer bases of Zendesk and FluentStream

Comparing the market share of Zendesk and FluentStream

Compare Zendesk vs FluentStream customers by geography

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