Question 1

What are the different markets in which
        Zendesk and
        Cisco Unified IP Interactive Voice Response compete against each other?

Accepted Answer

Zendesk and
        Cisco Unified IP Interactive Voice Response compete against each other in
        the Interactive Voice Response (IVR), Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Cisco Unified IP Interactive Voice Response compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        88.22%
        market share in comparison to
        Cisco Unified IP Interactive Voice Response’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Cisco Unified IP Interactive Voice Response holds the
        29th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Cisco Unified IP Interactive Voice Response in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        174,689 customers and
        Cisco Unified IP Interactive Voice Response has
        8 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        174681 more customers than
        Cisco Unified IP Interactive Voice Response in this category.

Question 4

What are the countries in which
        Zendesk and
        Cisco Unified IP Interactive Voice Response has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Cisco Unified IP Interactive Voice Response has more customers in United States, Korea and Italy.

Zendesk Vs Cisco Unified IP Interactive Voice Response : In-Depth Comparison

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Comparing the customer bases of Zendesk and Cisco Unified IP Interactive Voice Response

Comparing the market share of Zendesk and Cisco Unified IP Interactive Voice Response

Compare Zendesk vs Cisco Unified IP Interactive Voice Response customers by geography

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