Question 1

What are the different markets in which
        Genesys and
        Bright Pattern compete against each other?

Accepted Answer

Genesys and
        Bright Pattern compete against each other in
        the Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR), Predictive Dialer.

Question 2

How does the market share of
        Genesys
        and Bright Pattern compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        2.50%
        market share in comparison to
        Bright Pattern’s
        0.04%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Bright Pattern holds the
        13th spot.

Question 3

How many customers are acquired by
        Genesys and
        Bright Pattern in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        4,540 customers and
        Bright Pattern has
        75 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        4465 more customers than
        Bright Pattern in this category.

Question 4

What are the countries in which
        Genesys and
        Bright Pattern has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Bright Pattern has more customers in United States, Australia and Chile.

Genesys Vs Bright Pattern : In-Depth Comparison

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Comparing the customer bases of Genesys and Bright Pattern

Comparing the market share of Genesys and Bright Pattern

Compare Genesys vs Bright Pattern customers by geography

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