Question 1

What are the different markets in which
        Zendesk and
        Zoho Connect compete against each other?

Accepted Answer

Zendesk and
        Zoho Connect compete against each other in
        the Instant Messaging And Chat, Knowledge Management, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Zendesk
        and Zoho Connect compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        Zoho Connect’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Zoho Connect holds the
        53rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zoho Connect in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Zoho Connect has
        388 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        164319 more customers than
        Zoho Connect in this category.

Question 4

What are the countries in which
        Zendesk and
        Zoho Connect has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Zoho Connect has more customers in United States, Canada and India.

Zendesk Vs Zoho Connect : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zoho Connect

Comparing the market share of Zendesk and Zoho Connect

Compare Zendesk vs Zoho Connect customers by geography

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