Question 1

What are the different markets in which
        Zendesk and
        Zimbra compete against each other?

Accepted Answer

Zendesk and
        Zimbra compete against each other in
        the Instant Messaging And Chat, Communication, Contact Center, Customer Experience, Email Client.

Question 2

How does the market share of
        Zendesk
        and Zimbra compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        Zimbra’s
        0.03%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Zimbra holds the
        36th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zimbra in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Zimbra has
        1,978 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        162729 more customers than
        Zimbra in this category.

Question 4

What are the countries in which
        Zendesk and
        Zimbra has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Zimbra has more customers in United States, India and Indonesia.

Zendesk Vs Zimbra : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zimbra

Comparing the market share of Zendesk and Zimbra

Compare Zendesk vs Zimbra customers by geography

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