Question 1

What are the different markets in which
        Zendesk and
        SnapEngage compete against each other?

Accepted Answer

Zendesk and
        SnapEngage compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and SnapEngage compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        SnapEngage’s
        0.05%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        SnapEngage holds the
        29th spot.

Question 3

How many customers are acquired by
        Zendesk and
        SnapEngage in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        SnapEngage has
        2,876 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        161831 more customers than
        SnapEngage in this category.

Question 4

What are the countries in which
        Zendesk and
        SnapEngage has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
SnapEngage has more customers in United States, United Kingdom and Canada.

Zendesk Vs SnapEngage : In-Depth Comparison

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Comparing the customer bases of Zendesk and SnapEngage

Comparing the market share of Zendesk and SnapEngage

Compare Zendesk vs SnapEngage customers by geography

Customer Movements for this month

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