Question 1

What are the different markets in which
        Zendesk and
        Helpshift compete against each other?

Accepted Answer

Zendesk and
        Helpshift compete against each other in
        the Contact Center, Instant Messaging And Chat, Customer Experience, Helpdesk Tools, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Helpshift compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        4.94%
        market share in comparison to
        Helpshift’s
        0.03%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Helpshift holds the
        43rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Helpshift in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Helpshift has
        960 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        170544 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        Zendesk and
        Helpshift has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Helpshift has more customers in United States, United Kingdom and Canada.

Zendesk Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of Zendesk and Helpshift

Comparing the market share of Zendesk and Helpshift

Compare Zendesk vs Helpshift customers by geography

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