Question 1

What are the different markets in which
        Zendesk and
        Bold360 compete against each other?

Accepted Answer

Zendesk and
        Bold360 compete against each other in
        the Instant Messaging And Chat, Communication, Contact Center, Customer Experience, Customer Self Service.

Question 2

How does the market share of
        Zendesk
        and Bold360 compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        Bold360’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Bold360 holds the
        81st spot.

Question 3

How many customers are acquired by
        Zendesk and
        Bold360 in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Bold360 has
        35 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        164672 more customers than
        Bold360 in this category.

Question 4

What are the countries in which
        Zendesk and
        Bold360 has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Bold360 has more customers in United States, Canada and United Kingdom.

Zendesk Vs Bold360 : In-Depth Comparison

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Comparing the customer bases of Zendesk and Bold360

Comparing the market share of Zendesk and Bold360

Compare Zendesk vs Bold360 customers by geography

Customer Movements for this month

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