Question 1

What are the different markets in which
        OTRS and
        Spiceworks Help Desk compete against each other?

Accepted Answer

OTRS and
        Spiceworks Help Desk compete against each other in
        the Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        OTRS
        and Spiceworks Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        OTRS has a
        3.09%
        market share in comparison to
        Spiceworks Help Desk’s
        2.23%.
        Since it has a better market share coverage,
        OTRS holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Spiceworks Help Desk holds the
        11th spot.

Question 3

How many customers are acquired by
        OTRS and
        Spiceworks Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

OTRS has
        2,885 customers and
        Spiceworks Help Desk has
        2,089 customers in the
        Helpdesk Tools
        segment. OTRS has
        796 more customers than
        Spiceworks Help Desk in this category.

Question 4

What are the countries in which
        OTRS and
        Spiceworks Help Desk has more customers?

Accepted Answer

OTRS has more customers in United States, Brazil and Germany.
Spiceworks Help Desk has more customers in United States, United Kingdom and Canada.

OTRS Vs Spiceworks Help Desk : In-Depth Comparison

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Comparing the customer bases of OTRS and Spiceworks Help Desk

Comparing the market share of OTRS and Spiceworks Help Desk

Compare OTRS vs Spiceworks Help Desk customers by geography

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