Question 1

What are the different markets in which
        LiveAgent and
        Snappy Helpdesk compete against each other?

Accepted Answer

LiveAgent and
        Snappy Helpdesk compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Snappy Helpdesk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.07%
        market share in comparison to
        Snappy Helpdesk’s
        0.03%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Snappy Helpdesk holds the
        69th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Snappy Helpdesk in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,345 customers and
        Snappy Helpdesk has
        19 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7326 more customers than
        Snappy Helpdesk in this category.

Question 4

What are the countries in which
        LiveAgent and
        Snappy Helpdesk has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Snappy Helpdesk has more customers in United States, United Kingdom and Netherlands.

LiveAgent Vs Snappy Helpdesk : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Snappy Helpdesk

Comparing the market share of LiveAgent and Snappy Helpdesk

Compare LiveAgent vs Snappy Helpdesk customers by geography

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