Question 1

What are the different markets in which
        LiveAgent and
        PhaseWare compete against each other?

Accepted Answer

LiveAgent and
        PhaseWare compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and PhaseWare compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.42%
        market share in comparison to
        PhaseWare’s
        0.05%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        PhaseWare holds the
        59th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        PhaseWare in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,609 customers and
        PhaseWare has
        35 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7574 more customers than
        PhaseWare in this category.

Question 4

What are the countries in which
        LiveAgent and
        PhaseWare has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
PhaseWare has more customers in United States and Israel.

LiveAgent Vs PhaseWare : In-Depth Comparison

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Comparing the customer bases of LiveAgent and PhaseWare

Comparing the market share of LiveAgent and PhaseWare

Compare LiveAgent vs PhaseWare customers by geography

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