Question 1

What are the different markets in which
        LiveAgent and
        NetHelpDesk compete against each other?

Accepted Answer

LiveAgent and
        NetHelpDesk compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, IT Service.

Question 2

How does the market share of
        LiveAgent
        and NetHelpDesk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        7.54%
        market share in comparison to
        NetHelpDesk’s
        0.04%.
        Since it has a better market share coverage,
        LiveAgent holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        NetHelpDesk holds the
        61st spot.

Question 3

How many customers are acquired by
        LiveAgent and
        NetHelpDesk in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,051 customers and
        NetHelpDesk has
        35 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7016 more customers than
        NetHelpDesk in this category.

Question 4

What are the countries in which
        LiveAgent and
        NetHelpDesk has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
NetHelpDesk has more customers in United Kingdom, United States and United Arab Emirates.

LiveAgent Vs NetHelpDesk : In-Depth Comparison

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Comparing the customer bases of LiveAgent and NetHelpDesk

Comparing the market share of LiveAgent and NetHelpDesk

Compare LiveAgent vs NetHelpDesk customers by geography

Customer Movements for this month

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