Question 1

What are the different markets in which
        Zoho Desk and
        Kayako compete against each other?

Accepted Answer

Zoho Desk and
        Kayako compete against each other in
        the Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Zoho Desk
        and Kayako compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Zoho Desk has a
        7.26%
        market share in comparison to
        Kayako’s
        1.42%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Kayako holds the
        14th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Kayako in the
        Helpdesk Tools segment?

Accepted Answer

Zoho Desk has
        5,179 customers and
        Kayako has
        1,016 customers in the
        Helpdesk Tools
        segment. Zoho Desk has
        4163 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Kayako has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Kayako has more customers in United States, United Kingdom and India.

Zoho Desk Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Kayako

Comparing the market share of Zoho Desk and Kayako

Compare Zoho Desk vs Kayako customers by geography

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