Question 1

What are the different markets in which
        Help Scout and
        HelpSite compete against each other?

Accepted Answer

Help Scout and
        HelpSite compete against each other in
        the Customer Support Services, Help Desk And Ticketing, Helpdesk Tools, Self Service Support.

Question 2

How does the market share of
        Help Scout
        and HelpSite compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.17%
        market share in comparison to
        HelpSite’s
        0.73%.
        Since it has a better market share coverage,
        Help Scout holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        HelpSite holds the
        21st spot.

Question 3

How many customers are acquired by
        Help Scout and
        HelpSite in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        9,571 customers and
        HelpSite has
        688 customers in the
        Helpdesk Tools
        segment. Help Scout has
        8883 more customers than
        HelpSite in this category.

Question 4

What are the countries in which
        Help Scout and
        HelpSite has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
HelpSite has more customers in United States, United Kingdom and Canada.

Help Scout Vs HelpSite : In-Depth Comparison

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Comparing the customer bases of Help Scout and HelpSite

Comparing the market share of Help Scout and HelpSite

Compare Help Scout vs HelpSite customers by geography

Customer Movements for this month

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